Verasonics is committed to providing superior product solutions along with comprehensive support services to meet and exceed research and development goals.
Although the Verasonics suite of products is comprised of robust and reliable hardware and software, we know at times service and support issues may arise. Whether you are seeking advice concerning script development, specific system capabilities, or are experiencing a hardware issue, be assured that we are here for you, and will assist you with your support needs.
Verasonics partners with our valued customers by offering a comprehensive protection and support plan with your Verasonics system purchase. The plan includes:
- A one-year product and service warranty, including hardware repair or replacement coverage (not including local taxes and duties).*
- 8 hours of remote technical support with access to the scientists and engineers who developed the Vantage platform.
- A waived registration fee for access to customer training and education sessions while under warranty.
- Access to Verasonics Community, a portal designed to provide quick and easy access to helpful tools for training and product information, along with a programming script repository.
*Extended warranty and service agreements are available for purchase after expiration