CUSTOMER SERVICE & SUPPORT

Verasonics is committed to providing superior product solutions accompanied with comprehensive support and services to meet your research and development goals.

Although the Verasonics suite of products is comprised of robust and reliable hardware and software, we know at times product issues may arise. Whether you are seeking advice concerning script development, specific system capabilities, or are experiencing a hardware issue, be assured that we are here for you, and will assist you with your support needs.

Partnering with you, our valued customers, Verasonics offers a comprehensive protection and support plan with your system purchase. This plan includes:

  • A one-year product and service warranty, including hardware repair or replacement coverage (not including local taxes and duties).*
  • 8 hours of remote technical support with access to the scientists and engineers who developed the Vantage platform.
  • Access to customer training and education sessions.
  • Access to the Verasonics Community, a portal designed to provide quick and easy access to helpful training and product information tools.
*Extended warranty and service agreements are available for purchase after expiration

Product Lifecycle & End-of-Life

Verasonics engages in product lifecycle planning to evaluate changes in innovation, market demand and the awareness that mature products contain components that may no longer be available.

While remaining focused and committed to the support of our customers, Verasonics evaluates and updates our processes to ensure clear communication of the available warranty and repair options for our products. Customers with products beyond our extended warranty plan period may choose from alternative support offerings.

The End-of-Life policy and product table links below provide additional details related to this process.

Verasonics Community Portal – access to training, support documents and more

Upon becoming a Verasonics customer, portal credentials will be sent from the Verasonics Customer Service and Support team. Customer will have 24/7, no cost access to the Verasonics Community Portal, a customer service and support portal which includes a variety of helpful information. For questions related to portal access, please contact [email protected].

Download the Verasonics Support Brochure

Hours of Operation:

Regular support hours are from 9 am to 5 pm PT, Monday through Friday except for the following federal or state holidays or company holidays in any calendar year:

  • New Years Day (January 1)
  • Memorial Day (last Monday of May)
  • Independence Day (July 4th)
  • Labor Day (1st Monday in September)
  • Thanksgiving (4th Thursday of November)
  • Christmas (December 25)

Support & Information:

For technical support please email [email protected] and include your system serial number along with a detailed description of the issue or inquiry, as well as any script for which you are seeking assistance. Or use our convenient technical support form:

For more information please email [email protected] or fill out our convenient contact us form:

Verasonics

11335 NE 122nd Way, Suite 100
Kirkland WA 98034