Support 2021-04-08T11:46:48-07:00

CUSTOMER SERVICE & SUPPORT

Verasonics is committed to providing superior product solutions along with comprehensive support services to meet and exceed research and development goals.

Although the Verasonics suite of products is comprised of robust and reliable hardware and software, we know at times service and support issues may arise. Whether you are seeking advice concerning script development, specific system capabilities, or are experiencing a hardware issue, be assured that we are here for you, and will assist you with your support needs.

Verasonics partners with our valued customers by offering a comprehensive protection and support plan with your Verasonics system purchase. The plan includes:

  • A one-year product and service warranty, including hardware repair or replacement coverage (not including local taxes and duties).*
  • 8 hours of remote technical support with access to the scientists and engineers who developed the Vantage platform.
  • A waived registration fee for access to customer training and education sessions while under warranty.
  • Access to Verasonics Community, a portal designed to provide quick and easy access to helpful tools for training and product information, along with a programming script repository.
*Extended warranty and service agreements are available for purchase after expiration

Service and Support Portal

Once becoming a Verasonics customer, credentials will be sent to you from the Verasonics Customer Service and Support team. You will have 24/7, no cost access to our Customer Service and Support Portal including:

  • Latest Available Software Releases
    • User manuals and tutorials
    • Example scripts and tools
  • License File (Hardware and Simulator)

Verasonics Community Portal Resources:

Verasonics Community Portal Features:

Download the Verasonics Support Brochure
Verasonics Support Brochure

Hours of Operation:

Regular support hours are from 9 am to 5 pm PT, Monday through Friday except for the following federal or state holidays or company holidays in any calendar year:

  • New Years Day (January 1)
  • Memorial Day (last Monday of May)
  • Independence Day (July 4th)
  • Labor Day (1st Monday in September)
  • Thanksgiving (4th Thursday of November)
  • Christmas (December 25)

Support & Information:

For technical support please email support@verasonics.com and include your system serial number along with a detailed description of the issue or inquiry, as well as any script for which you are seeking assistance. Or use our convenient technical support form:

technical support form

For more information please email info@verasonics.com or fill out our convenient contact us form:

contact us

11335 NE 122nd Way, Suite 100
Kirkland WA 98034