CUSTOMER SERVICE & SUPPORT

Verasonics is committed to providing superior product solutions accompanied with comprehensive support and services to meet your research and development goals.

Although the Verasonics suite of products is comprised of robust and reliable hardware and software, we know at times product issues may arise. Whether you are seeking advice concerning script development, specific system capabilities, or are experiencing a hardware issue, be assured that we are here for you, and will assist you with your support needs.

Partnering with you, our valued customers, Verasonics offers a comprehensive protection and support plan with your system purchase. This plan includes:

• A one-year product and service warranty, including hardware repair or replacement coverage (not including local taxes and duties).*
• 8 hours of remote technical support with access to the scientists and engineers who developed the Vantage platform.
• Access to customer training and education sessions.
• Access to the Verasonics Community, a portal designed to provide quick and easy access to helpful training and product information tools.

*Extended warranty and service agreements are available for purchase after expiration

Product Lifecycle & End-of-Life

Verasonics engages in product lifecycle planning to evaluate changes in innovation, market demand and the awareness that mature products contain components that may no longer be available.

While remaining focused and committed to the support of our customers, Verasonics evaluates and updates our processes to ensure clear communication of the available warranty and repair options for our products. Customers with products beyond our extended warranty plan period may choose from alternative support offerings.

The End-of-Life policy and product table links below provide additional details related to this process.